JOB SUMMARY
As the Account Manager, Pharma Accounts at RedSail Technologies, you will own
and grow a portfolio that includes key pharmaceutical accounts. You will build
long-term relationships with executive sponsors, key decision-makers, and
partner organizations; coordinate complex contracted programs; and align account
strategies with each customer’s business priorities. Your primary objectives
will be to drive strong retention, deliver measurable customer value, support
successful renewals, and identify opportunities for sustainable revenue growth
across the account portfolio. The ideal candidate for this position consistently
demonstrates proactive leadership, has an opportunistic/growth mindset, works
well in a fast-paced environment, and can effectively collaborate
cross-functionally to get the job done.
KEY DUTIES
Foster Strategic Customer Relationships: Cultivate trusted, long-term
relationships with executive sponsors, key decision-makers, and operational
stakeholders across key pharmaceutical accounts. Maintain a clear
understanding of each customer’s business priorities, organizational
structure, and measures of success to strengthen satisfaction, loyalty, and
retention.
Address Customer Needs and Account Priorities: Serve as the primary point of
contact and strategic partner for assigned customer programs. Develop and
maintain account plans that document customer objectives, stakeholder needs,
program commitments, risks, growth opportunities, and short- and long-term
priorities.
Lead Executive Communication and Business Reviews: Establish a consistent
communication cadence for contracted programs, including monthly performance
reporting, quarterly or executive business reviews, escalation updates, and
strategic planning discussions. Translate program data into clear insights,
recommendations, decisions, and account-level action plans.
Lead Cross-Functional Account Execution: Coordinate internal RedSail teams to
deliver contracted commitments, optimize program performance, resolve complex
issues, and achieve customer ROI expectations. Establish clear owners and
timelines, monitor progress, and communicate risks or dependencies that could
affect customer outcomes.
Drive Account Growth: Identify, qualify, and advance expansion opportunities
within existing key and enterprise accounts by connecting customer priorities
with RedSail solutions. Maintain visibility into the account opportunity
pipeline and collaborate with sales, product, and service partners to develop
value-based growth strategies.
Own Renewals and Retention: Lead the contract renewal process for assigned
key and enterprise accounts by maintaining an accurate renewal forecast,
assessing retention risk, documenting customer value, coordinating internal
approvals, and developing negotiation strategies. Escalate risks early and
drive timely actions that support seamless renewals and sustainable revenue
growth.
EDUCATION/TRAINING
Bachelor's degree in business administration, marketing, or a related field
REQUIRED WORK EXPERIENCE/SKILLS
Proven success managing key, strategic, or enterprise pharmaceutical
accounts, including complex customer programs, executive stakeholder
relationships, retention, renewals, and revenue growth.
Excellent written, verbal, presentation, and interpersonal skills, with the
ability to communicate credibly with executive sponsors, translate complex
information into business insights, and influence stakeholders at all levels.
Strong analytical, financial, and problem-solving abilities, with experience
using account and program data to evaluate customer value, identify risk,
prioritize actions, and support renewal and growth decisions across a
portfolio.
Experience working cross-functionally with internal teams to deliver
exceptional customer outcomes.
Demonstrated ability to identify and capitalize on business opportunities
within existing customer accounts.
Familiarity with pharmaceutical industry trends, regulations, and customer
needs
Ability to thrive in a fast-paced, dynamic environment and effectively manage
multiple priorities.
Strong negotiation and contract management skills, including experience
navigating complex renewals, commercial terms, stakeholder approvals, and
competing customer and business priorities while driving mutually beneficial
outcomes.
Experience developing strategic account plans, facilitating executive
business reviews, managing renewal and opportunity forecasts, and using CRM
or account management tools to maintain accurate customer, pipeline, and risk
information.
Proficient in leveraging AI tools to work efficiently in addressing customer
and business needs.
DISCRETIONARY JUDGMENT
Uses independent judgment and discretion based on the employee’s experience
in the position and knowledge of the products, equipment, and services.
Uses good judgment and possesses ethical work values.
PHYSICAL DEMANDS, WORKING CONDITIONS, AND GENERAL EMPLOYMENT GUIDELINES
Moderate to high stress levels may be experienced in job performance.
Position is performed in a general office environment, home office, or
approved remote workspace.
EQUIPMENT
Daily use of Microsoft Teams (phone), computer, printer, and other routine
office equipment.
Must have reliable and consistent internet access
SAFETY TO SELF AND OTHERS
Little responsibility for safety of others. Job is performed in an office
setting where there are no hazardous materials or equipment
WORKING CONDITIONS/HAZARDS
Position is performed in an open office environment or approved remote work
location
Some travel will be required for this position based on customer needs
(Estimated up to 20%).
WORK LOCATION
Remote
COMPENSATION & TOTAL REWARDS
The anticipated base salary range for this position
is $115,000–$125,000 annually. In addition to base salary, this position offers
the opportunity to earn additional compensation through the Account Manager,
Pharma Accounts Compensation Program with a variable bonus. Target incentive
earnings are based on individual, team, and/or company performance, subject to
plan terms, eligibility requirements, and company policies. Incentive plan
details will be provided upon hire. Actual compensation will be determined based
on factors including relevant experience, skills, qualifications, internal
equity, and geographic location.
RedSail offers a comprehensive benefits package, including paid time off;
medical, dental, and vision insurance; a 401(k) plan with a company match;
professional development opportunities; and programs that support employee
health and well-being. Benefit offerings are subject to the terms and conditions
of the applicable plans and may be modified from time to time.