We are seeing an experienced and motivated customer facing account manager who would own the customer relationships of complex software accounts. The Account Manager will drive retention and growth of a portfolio of accounts. You will serve as a trusted advisor to senior-level stakeholders, developing deep insights into their business needs to deliver tailored solutions. This role involves crating strategic, long-term plans, managing complex business requirements, and leading cross-functional teams (including sales, marketing, and product) to maximize value and client loyalty.
Requirements
- Own a portfolio of existing accounts representing recurring revenue.
- Develop a deep understanding of client needs, workflows, and goals.
- Maintain and expand long-term relationships with the portfolio of existing customers.
- Drive client satisfaction, retention, loyalty, and references.
- Deliver strategic support; assisting to coordinate Software Upgrades in conjunction with the PSO team, PM and the client.
- Serve as the primary point of contact for client communication and strategic planning; act as the Client Advocate.
- Lead quarterly business reviews (QBRs) or semi-annual business reviews, roadmap discussions, and renewal strategies.
- Collaborate with Customer Success and Product teams to align solutions to client objectives.
- Achieve revenue retention targets.
- Identify and execute upsell opportunities with the account base. Drive cross-sell opportunities.
- Maintain CRM hygiene and forecast account performance accurately.
Experience and Qualifications:
- 3+ years in SaaS account management or client-facing Intellectual Property legal tech roles.
- Knowledge of SalesForce a plus.
- Prior experience working with IP management or docketing software (e.g., Memotech, Anaqua, IP Folio, FoundationIP or equivalent).
- Exceptional client communication, negotiation, and executive presence.
- Strong understanding of enterprise sales cycle and legal operations.
- Based in or willing to commute to the Silicon Valley area.
- 30% - 50% travel expected.
Benefits
Perks & Benefits:
- Health Coverage: Medical, dental, and vision to support your well-being.
- Retirement Savings: 401(K) plan to help you plan for the future.
- Unlimited/Responsible Time Off: Flexible time-off policy.
Why Join Us?
- Work on cutting-edge technologies and lead impactful projects for a global client base across diverse industries.
- Enjoy a competitive salary, comprehensive benefits, and career growth opportunities.
- Benefit from the flexibility of remote work, promoting a better work-life balance.
MaxVal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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