Are you an organized, proactive problem-solver who loves building relationships and helping businesses succeed? Join us at BigPxl!
We're a collaborative team that supports one another, celebrates wins, and values fresh ideas, personal growth, and taking ownership of our work.
As an Account Manager, you'll be the primary point of contact for your clients, building strong relationships, keeping projects organized and on track, and working closely with our team to ensure marketing efforts align with client goals.
This role is ideal for someone who takes initiative, anticipates challenges before they arise, and can balance the big picture with the day-to-day details. We're looking for someone who genuinely cares about client success, thrives in a team environment, and is always thinking one step ahead.
What You'll Do:
Client Relationships & Communication
Serve as the primary point of contact for assigned clients, managing ongoing communication, meetings, and follow-ups.
Build strong, lasting client relationships by understanding their businesses, goals, and priorities.
Set clear expectations around deliverables, performance, timelines, and next steps.
Proactively identify client needs, concerns, and opportunities.
Support client onboarding and ensure a smooth transition into ongoing services.
Project Management & Coordination
Manage multiple client accounts and projects simultaneously, keeping work organized and on schedule.
Maintain accurate project boards, timelines, task assignments, and statuses.
Coordinate with internal teams to ensure deliverables are completed on time and within scope.
Translate client requests and feedback into clear, actionable direction for the team.
Document important client communications, decisions, and approvals.
Identify potential roadblocks early and work collaboratively to find solutions.
Marketing Strategy & Support
Collaborate with the team on marketing strategies, campaign plans, and recommendations.
Use your understanding of digital marketing to connect ongoing work to client goals.
Review and provide feedback on marketing content, including social media, emails, website copy, and campaigns.
Research client industries, audiences, and competitors to identify opportunities.
Contribute ideas and recommendations that help clients achieve their goals.
Reporting & Account Health
Prepare client performance reports and lead reporting meetings.
Translate marketing data into meaningful insights and actionable recommendations.
Monitor account budgets, project scope, and overall client satisfaction.
Identify opportunities to strengthen client relationships and support long-term growth.
Partner with leadership to address potential risks and keep accounts healthy.
Required Qualifications
3+ years of experience in account management, digital marketing, or a client-facing role.
Experience managing ongoing client relationships.
Strong organizational skills with the ability to manage multiple clients, projects, and competing priorities.
Excellent written and verbal communication skills.
Hands-on experience in at least one area of marketing, such as content writing, organic social media, paid social media, or marketing strategy.
Strong problem-solving skills and the ability to anticipate challenges before they become issues.
A proactive, accountable mindset and the ability to work effectively in a collaborative environment.
Preferred Qualifications
Previous experience working at a digital marketing agency.
Bachelor's degree in Marketing, Communications, Business, or a related field.
Strong content writing and editing skills.
Experience contributing to marketing strategies or campaign planning.
Familiarity with SEO, paid advertising, email marketing, websites, and marketing automation.
Experience using HubSpot, Monday.com, or similar CRM and project management platforms.
Benefits:
At BigPxl, we believe in supporting our team both professionally and personally.
Flexible scheduling and flex time
Remote work options
18 days of PTO upon hire
6 company-paid holidays
401(k) with company match after one year
Health, dental, vision, and life insurance
Company-funded equipment
If you're passionate about marketing, love building meaningful client relationships, and thrive in an environment where you can take ownership and make an impact, we'd love to hear from you.
Apply today to join the BigPxl team!