Position Summary The Account Manager is responsible for building, developing, and growing referral partnerships with pulmonology clinics. This role focuses on creating trusted relationships with physicians, advanced practice providers, referral coordinators, nurses, and office leadership to ensure PulmaCare becomes a natural part of the clinic's patient care process.
Success is measured not simply by maintaining relationships, but by increasing referral adoption, identifying opportunities to improve referral workflows, and helping each clinic achieve its full referral potential.
Unlike a traditional sales role, the Account Manager serves as a strategic partner to each clinic, continually strengthening relationships, educating staff, removing barriers, and optimizing referral performance over time.
Primary Responsibilities
Build Relationships
Develop trusted relationships with physicians, APPs, referral coordinators, office managers, and clinic leadership.
Become the primary point of contact for assigned clinic locations.
Identify and cultivate physician and staff champions within each clinic.
Maintain regular in-person visits to strengthen engagement.
Understand the Clinic
Learn each clinic's patient flow and referral process.
Identify key stakeholders involved in referral decisions.
Understand how pulmonary rehabilitation referrals are currently managed.
Document clinic workflows, referral barriers, and operational opportunities.
Drive Referral Adoption
Educate physicians and staff on appropriate patient identification.
Train clinic personnel on PulmaCare referral processes.
Introduce tools and resources that simplify referrals.
Ensure PulmaCare becomes integrated into the clinic's daily workflow.
Optimize Referral Performance
Monitor referral activity by clinic location.
Compare actual referrals against expected referral potential.
Identify underperforming locations and develop action plans.
Conduct ongoing follow-up visits to improve referral consistency.
Continuously remove barriers that limit referral growth.
Account Planning
Maintain detailed account plans for each clinic location.
Track relationship maturity and adoption milestones.
Schedule regular account reviews.
Coordinate educational events and physician meetings.
Share referral performance insights with leadership.
Qualifications
Bachelor's degree preferred.
Experience in healthcare sales, physician relations, pharmaceutical sales, medical devices, or healthcare account management.
Strong relationship-building skills.
Comfortable presenting to physicians and clinical staff.
Excellent organizational and communication skills.
Ability to manage multiple accounts simultaneously.
Willingness to travel regularly between clinic locations.
Success Measures
Success in this role is measured by:
Growth in monthly referrals.
Percentage of expected referral potential achieved.
Number of active physician referral sources.
Relationship maturity across assigned accounts.
Consistency of referral activity.
Completion of account development milestones.
Customer satisfaction and retention.
We offer a multi-tiered compensation model designed to reward your impact. Your package includes a monthly salary and performance bonuses aligned with company growth.
Characteristics of a Successful Account Manager The ideal candidate is:
Naturally curious and enjoys learning how organizations operate.
Highly relationship-oriented and able to build trust with physicians and clinical staff.
Organized and disciplined in documenting account insights and follow-up actions.
Comfortable educating others and facilitating change.
Analytical enough to identify referral trends and growth opportunities.
Self-motivated with a strong sense of ownership for the success of each clinic.
Passionate about improving patient access to care.
About PulmaCare
PulmaCare provides virtual pulmonary rehabilitation for patients with COPD and other chronic lung diseases, delivered directly into the home. The company was founded in 2024 after one of our founders saw his own father struggle to access this care, and set out to remove the barriers — travel distance, mobility limitations, scheduling — that keep patients from a treatment proven to reduce pain, anxiety, and hospitalizations.
Medicare and most private insurers cover pulmonary rehabilitation, and it is one of the most effective treatments available for chronic lung disease, yet fewer than 3% of the roughly 10% of Americans living with these conditions currently receive it. Many health systems underinvest in this care because it is not a high-margin service line, leaving a significant, largely untapped population of patients who qualify but are not being referred to quality care.
Pay: From $70,000.00 per year
Benefits
Flexible schedule
Work from home
Application Question(s):
Do you have prior experience in healthcare sales, physician relations, pharmaceutical/medical device sales, or healthcare account management? (Yes/No — if yes, briefly state the role/years)
This role requires regular travel between clinic locations for in-person visits. Are you able and willing to travel regularly within your assigned territory? (Yes/No)
Describe a time you built a relationship with a skeptical or hard-to-reach stakeholder (e.g., a physician, clinician, or senior decision-maker) and how you earned their trust. (2-3 sentences)
This role is not a transactional sales role — success depends on ongoing education, workflow optimization, and relationship-building over time, not just closing deals. What about that approach appeals to you? (2-3 sentences)
What is your salary expectation for this role?
Work Location: In person