Account Manager
National Corporate Housing is hiring an Account Manager for their Insurance
Housing Division, specifically for the Pacific Standard Time zone. The role
involves providing exceptional customer service to insurance companies and their
clients by assisting families and individuals in finding temporary housing
solutions. Responsibilities include booking various types of accommodations
(hotels, single-family homes, RVs, trailers, apartments, condos) and managing
all stages of the sales process, including paperwork.
The ideal candidate will have strong communication skills, a professional image,
and excellent customer service abilities. This is a remote position, and the
company will provide necessary equipment. Candidates must have reliable
high-speed internet and a suitable workspace.
National Corporate Housing is a multi-brand, global leader in providing
temporary housing program management for global business travel and corporate
relocations. National Insurance Housing is a Single Source Solution® for ALE
(Additional Living Expenses) Housing. We combine our vast resource of suppliers
with our expertise in insurance housing, temporary living, and customer service
to offer more housing choices and an easier process to displaced policyholders
across the U.S.
Responsibilities:
Main point of contact for the insureds, members and insurance adjusters
assisting with temporary housing.
Search and book hotels and temporary housings for the insureds who are
displaced from their home due to damage.
Ambassador of brand and customer experience throughout entire housing
process.
Mange the needs of insureds and ensure expenses stay within the policy
limits.
Educator and facilitator throughout entire housing process.
Builds and maintains relationships with clients, outside sales reps, hotels,
vendors, and other business contacts.
Resolve any issues related to the stay of the hotel or temporary housing.
Input and maintain accurate records within company database.
Partnership with sales team to provide consistency in service.
Document preparation as it pertains to placements of the insureds in
accordance with company guidelines and policies.
Manage high volume emails, inbound and outbound calls.
Participation in our after hours, on call, rotation.
Other duties as assigned.
Requirements:
Bachelor’s Degree is ideal.
Three to five years of sales experience.
Proven experience in an inside sales position required and/or experience in
apartment leasing, hospitality/hotel is a plus.
Must be a fast paced, independent, motivated self-starter with a drive to
succeed.
Prioritize and multi-task a high volume of customer inquiries in a timely and
effective manner.
Strong communication (verbal and written) and presentation skills.
Excellent verbal and written skills including proficiency in grammar and
phone etiquette.
Computer skills including proficiency with Microsoft Outlook, Word, and
Excel.
Strong ability to multitask with a sense of urgency and deadline oriented.
Must be able to meet daily, monthly, quarterly, and yearly goals.
Ability to show empathy and compassion during stressful situations.
Must be able to offer and implement creative solutions in the selling
process.
Excellent customer service skills.
All employees are expected to have knowledge of National’s business units and
established procedures and compliance rules pertinent to their positions.
Benefits:
Competitive Base Salary + Uncapped commissions
$23.00-$32.00/hour
Medical, dental, and vision insurance options
401k plan with discretionary match
Company paid life insurance, short term disability, and long term disability
Supplemental life insurance, critical illness, accident, and identity theft
protection
One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
Inclusive Awards and Recognition Program
Vacation, sick, and floating holidays
Paid time off
Paid volunteer time
Wellness program
Complimentary use of corporate apartments for vacation or travel (when
available)
National is a drug & alcohol-free workplace. Please note that we conduct a
background check and 5 panel drug screen after a contingent offer has been
made.
Additional Information:
Fair Labor Standards Act (FLSA): Non-Exempt
Will not provide assistance with relocation costs.
National Corporate Housing is an equal opportunity employer. Qualified
applicants will be considered without regard to age, race, creed, color,
national origin, ancestry, marital status, affectional or sexual orientation,
gender identity or expression, disability, nationality, sex, religion, or
veteran status.