Account Manager – Remote
Intertek, a leading provider of quality and safety solutions to many of the
world’s top-recognized brands and companies, is actively seeking an Account
Manager to join our People Assurance team. This is a fantastic opportunity to
grow a versatile career in SaaS.
Intertek's People Assurance teams empower your workforce to identify and close
operational gaps and mitigate risk by assuring smart actions across your
organization. Intertek Alchemy provides frontline worker training solutions for
processors, manufacturers, packagers, and distributors of all sizes. Intertek
Catalyst inspires and engages workforces with highly creative, custom-branded,
asset protection communication programs tailor-made strategic solutions designed
to leverage our clients' company brand, values, and objectives to optimize the
culture of their people. Intertek Wisetail provides a custom branded training
and communication platform built to engage today’s workforce with a complete
learning management system, giving customers the tools to grow their passionate
workforce. Intertek is continually innovating and evolving to reduce risk for
consumers, brands and organizations in every sector and industry around the
world. We go beyond Testing, Inspection and Certification of products: we are a
Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing
quality, safety, and sustainability to life.
What are we looking for?
The Account Manager is responsible for a portfolio of small and mid-market
clients, ensuring they realize meaningful value from Wisetail and continue to
grow within the platform. The role blends relationship management, consultative
guidance, product adoption strategy, and revenue retention. The Account Manager
works closely with clients to understand their goals, optimize how they use
Wisetail, and identify opportunities to expand or mature their programs over
time. This is a medium-touch, high-volume portfolio that requires strong
prioritization and early identification of risk. This position will travel up to
15% of the time.
Salary & Benefits Information
The base wage or salary range for this position is $70,000 - $80,000. Individual
compensation packages are based on a variety of factors unique to each candidate
including skill set, experience, qualifications, and other job-related reasons.
In addition to competitive compensation packages, when working with Intertek you
can expect benefits including medical, dental, vision, life, disability, 401(k)
with company match, generous vacation / sick time (PTO), tuition reimbursement
and more.
What you’ll do:
Manage a portfolio of SMB and mid-market clients, serving as the primary
contact and building strong relationships with key stakeholders.
Drive customer success through regular check-ins, business reviews, adoption
planning, training, and best-practice guidance.
Monitor account health, conduct usage audits, and proactively address risks
while ensuring clients maximize platform value and resources.
Identify growth opportunities, support strategic planning, and recommend
solutions that align with client goals and business objectives.
Own renewals and account retention by managing forecasts, contract needs,
outreach efforts, and cross-functional collaboration to deliver an
exceptional client experience.
Perform other duties as required.
This position outline is a general guideline and does not represent all
encompassing details. The position assumes that the incumbent has both the
mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
Bachelor’s degree (or equivalent combination of education and experience)
with 3+ years of account management, customer success, or related
client-facing experience, preferably in a SaaS environment supporting SMB and
mid-market customers.
Strong analytical, consultative, and organizational skills, with the ability
to manage multiple accounts, prioritize competing demands, meet deadlines,
and deliver effective written, verbal, and presentation-based communication.
Customer-focused professional with strong technical and administrative
capabilities, the ability to travel as needed, and eligibility to legally
work in the United States in a remote work environment.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven,
high-quality business model and a global network of customer-focused operations
and highly engaged subject matter experts. With passion, pace, and precision we
work to exceed our customers’ expectations, while engaging with our employees to
be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain
positions may be required to pass a pre-employment drug test based on the type
of work that will be performed.
We Value Diversity
Intertek’s network of phenomenal people are our greatest assets, and the
diversity they bring fuels our success. Intertek is an Equal Employment
Opportunity Employer that values inclusion and diversity. We take affirmative
action to ensure all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or other legally
protected characteristics.
For individuals with disabilities who would like to request accommodation, or
who need assistance applying, please email intertekhrusa@intertek.com or call
1-877-694-8543 (option #5) to speak with a member of the HR Department.
Intertek is a leading Total Quality Assurance provider to industries worldwide.
Our network of more than 1,000 laboratories and offices in more than 100
countries, delivers innovative and bespoke Assurance, Testing, Inspection and
Certification (ATIC) solutions for our customers' operations and supply chains.
Working at Intertek means joining a global network of state-of-the-art
facilities and passionate people who deliver superior customer service with a
purpose of bringing quality, safety, and sustainability to life.
Intertek’s People Assurance team provides range of workforce-focused solutions
that empower our clients’ employees to identify and close operational gaps and
mitigate risk by assuring smart actions across organizations. Our services give
clients the tools they need to build, maintain, and protect their brands,
supporting them in the continuous evolution of their workforce to maximize
employee potential.