We are looking for an Account Manager to own day-to-day client relationships across performance marketing programs. You will help clients achieve campaign goals, coordinate internal execution, and maintain a high standard of communication, accountability, and retention.
Responsibilities
Serve as the primary day-to-day point of contact for assigned clients and maintain strong, responsive working relationships
Run recurring status calls, document action items, and ensure consistent follow-through on deliverables, timelines, and open issues
Monitor campaign pacing and performance trends in partnership with internal teams and communicate updates, risks, and opportunities clearly to clients
Coordinate onboarding for new accounts, including expectations setting, timelines, reporting structure, and operational handoff
Prepare client-facing reports and business reviews that summarize performance, insights, next steps, and areas for improvement
Partner closely with internal sales and operations teams to support renewals, upsell opportunities, and long-term account growth
Escalate delivery, tracking, or communication issues quickly and help drive timely resolution across stakeholders
Maintain clean CRM/account records, meeting notes, renewal visibility, and account health indicators
Identify patterns in client feedback and recommend process improvements that strengthen retention and service quality
Requirements
3+ years of experience in account management, client success, or client services within digital marketing, performance advertising, affiliate marketing, adtech, or an agency environment
Strong understanding of campaign performance metrics, reporting cadence, and optimization workflows across lead generation or eCommerce programs
Ability to manage multiple client relationships at once while maintaining organized follow-up, accurate notes, and clear priorities
Experience leading client calls, business reviews, and status updates with professionalism and strong attention to detail
Comfort translating campaign results, pacing updates, and operational constraints into clear client-facing communication
Working knowledge of CRM and account management tooling such as HubSpot, Salesforce, Asana, ClickUp, or similar platforms
Strong written communication skills for recaps, action plans, reporting summaries, and escalation management
Ability to collaborate cross-functionally with sales, operations, tracking, and delivery teams in a remote environment
Nice to have: experience in partner marketing, publisher relationships, media buying support, or performance-based pricing models such as CPA/CPL/CPS
Benefits
Competitive part-time compensation based on U.S. remote market rates
Remote-first role with flexible scheduling aligned primarily to ET business hours
Paid time off and paid company holidays prorated for part-time status
Health, dental, and vision stipend (or reimbursement allowance) depending on engagement structure and hours
Home office and connectivity stipend
Professional development support for training, certifications, and relevant industry events
Direct exposure to leadership and meaningful ownership over client outcomes
Opportunity to grow into expanded scope or full-time responsibilities as business needs evolve