Own the relationship after the signature: keep partners and direct clients renewed, informed, and growing.
The role
The sale is a promise; you are the person who keeps it. You own a book of MSP/MSSP partners and direct accounts from onboarding onward — renewals, expansion, escalations, and the quarterly conversation where the client decides whether the service is worth what they pay for it. Your scorecard is retention and growth in accounts that would be missed if they left.
What you'll own
- Onboarding handoffs that start the relationship the way the pitch described it.
- Quarterly business reviews that show what the SOC actually did — investigations, containments, tuning — in language a business owner follows.
- Renewals and expansion: new sites, new services, moving a partner's next client onto Vijilan.
- Being the escalation path that gets a straight answer from the SOC and brings it back fast.
- The early-warning read on account health, raised while there is still time to fix it.
What we're looking for
- Experience managing B2B service accounts — MSP, security, SaaS or telecom — where renewal was your number.
- You run a crisp meeting, write a clear follow-up, and keep commitments visible until they are done.
- Comfortable reading service metrics and turning them into a story a non-technical stakeholder trusts.
- Calm in an escalation; clients remember who showed up.
About Vijilan
Vijilan Security runs a 24/7 security operations center. Founded in 2014 and headquartered in Hallandale Beach, Florida, we watch, investigate and contain threats for organizations across North America and LATAM — through MSP and MSSP partners, through VARs and distributors, and direct to mid-market and enterprise.
ISO/IEC 27001 Certified · SOC 2 Type II Audited · CrowdStrike Powered Service Provider (CPSP)
Experience managing B2B service accounts (MSP, security, SaaS, telecom) with renewal responsibility; strong meeting and communication skills; ability to interpret service metrics and handle escalations.
Key Responsibilities
- managing renewals
- conducting business reviews
- handling escalations
Job Details
- Category: Sales
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About Vijilan Security
A 24/7 security operations center that watches, investigates, and contains threats for organizations across North America and LATAM. — Industry: Information Technology