Account Manager [overview]
The Account Manager is the primary day-to-day contact for a portfolio of clients, responsible for building strong relationships, keeping work moving smoothly, and ensuring deliverables are accurate, polished, and aligned with each client's goals.
Exceptional attention to detail is essential. We’re looking for someone who is highly organized, anticipates needs, catches inconsistencies, and makes sure nothing falls through the cracks. You’ll thrive here if you’re the person who notices the typo nobody else caught, remembers the details from last week’s client call, and genuinely enjoys making good work even better. You bring hands-on marketing experience, strong communication skills, sound judgment, and a healthy dose of curiosity.
[Key Responsibilities]
Account Management [the relationship part]
Serve as the primary day-to-day contact for assigned clients
Develop a deep understanding of each client’s business, brand, audiences, priorities, and scope of work
Lead day-to-day client conversations with clarity and professionalism, proactively addressing needs, questions, and concerns
Anticipate client needs, follow up proactively, and ensure questions and requests are addressed
Monitor client scopes of work, flag potential scope creep, and identify opportunities for additional services
Identify opportunities to expand client relationships and scopes of work and bring them to agency leadership
Maintain client workbooks and status documents, ensuring information is accurate, current, and organized
Monitor client scopes of work, flag potential scope creep, and identify opportunities for additional services
Recognize when client concerns, strategic questions, or other issues require escalation to agency leadership
Oversight, Execution & Quality Control [hands-on and accountable]Oversee organic social media efforts, working closely with the Content Coordinator to ensure content is developed, approved, scheduled, and published accurately and on time
Write social media content as assigned, while reviewing and providing feedback on content developed by other team members
Coordinate with team members on website, email, and other client marketing initiatives
Review and proofread client-facing deliverables for accuracy, consistency, brand alignment, and adherence to approved strategy
Ensure client feedback and revisions are accurately reflected in final deliverables
Provide clear, constructive feedback to team members and resolve inconsistencies before work reaches the client
Strategy Support & Client Insights [big picture thinking]Partner with agency leadership to translate approved strategies into day-to-day activities
Conduct research, audits, and analysis as requested to support client recommendations
Share client insights, competitive observations, and emerging opportunities with agency leadership
Contribute ideas during strategy discussions and assist with new business presentations as needed
[What You Are NOT Responsible For]
Overall client strategy: Agency leadership develops strategic plans and direction. You’ll contribute insights and help bring those strategies to life.
Paid media: You won’t build or manage paid search, paid social, or other digital advertising campaigns.
Project management: Our Project Manager owns budgets, schedules, and task assignments.
Design: You won't be expected to create designs, but you will review creative work and provide feedback.
[Qualifications]
2–4 years of agency experience in a client-facing or account management role. Comparable experience managing multiple brands or stakeholders will also be considered
Experience serving as a day-to-day client contact strongly preferred
Hands-on experience with organic social media, including content development and execution
Exceptional attention to detail, possessing strong proofreading and organizational skills
Strong organizational skills and the ability to manage multiple client priorities without losing track of details
Strong written and verbal communication skills
Ability to evaluate creative work and provide clear, constructive feedback
Proficiency with Microsoft Office, Google Workspace, and Canva
[Compensation]
Salary: $55,000 – $62,000, commensurate with experience
Location: Fully remote (forever!)
Hours: 9:00 AM–5:30 PM ET, with the flexibility to work from anywhere
Benefits: 401(k) with company match, PTO, and paid holidays
We do not currently offer health insurance
[About kirpop]
kirpop is an independently owned, full-service marketing and communications agency based in Atlanta, with a fully remote team, located all over. We’re collaborative, curious, and committed to doing great work that makes a difference. We believe marketing can be a force for good, and whenever possible, we seek opportunities to use our talents to strengthen communities and make the world a little better.
We value strong client relationships, thoughtful strategy, and creative solutions that deliver results. We’re also comfortable challenging assumptions and recommending a better approach when we see one. Our clients are our biggest advocates, and most of our business comes from referrals. We believe that's a reflection of both the quality of our work and the relationships we build.
We’re a highly collaborative team where titles matter less than outcomes, good ideas can come from anywhere, and everyone is willing to jump in when needed. We value work/life balance, kindness, curiosity, and accountability.
[Application Process]
Please email your resume and a cover letter to careers@kirpop.com. In your cover letter, tell us about any relevant experience, strengths, or aptitudes that may not be fully reflected in your resume. To show us you’ve read the full job description, please also include the color created by mixing yellow and blue.