About Propellic
Propellic is the AI-first digital marketing agency for travel and tourism
brands. We pair cutting-edge performance marketing with a culture of curiosity,
experimentation, and radical candor, so every teammate can do the best work of
their career while shaping the future of travel.
About the Role
As an Account Manager, you’ll be the single, trusted point of contact who turns
Propellic’s work into results a client can actually feel. You’ll own the
cross-channel story for your accounts, tie every initiative back to the client’s
North Star metric, and catch a relationship drifting off course before it turns
into churn.
You’ll advocate for your clients and for Propellic at the same time, holding the
tension with our PMO that keeps accounts profitable and clients well served.
Growth is part of the job: you’ll find upsell and cross-sell opportunities,
close warm leads handed off from new business, and deliver a visible quick win
within the first month of every new engagement.
If you read cues before a client raises them, run toward a hard conversation
instead of away from it, and can lead a QBR about a client’s business rather
than our deliverables, we want to talk.
Key Responsibilities
Serve as the primary point of contact and trusted advisor for your assigned
accounts, owning communication end to end.
Tie every initiative to the client’s North Star metric and develop + lead
QBRs framed around their business, not our deliverable list.
Watch for relationship risk before clients raise it. Flag at-risk accounts
early and pair every flag with a dated recovery plan.
Find and close upsell, cross-sell, and scope-expansion opportunities across
your book of accounts.
Partner with the PMO on scoping and delivery. Hold the line on margin and
utilization without resourcing your own client work.
Use AI and automation for client insight, reporting, and knowledge management
to keep your time on strategy and the relationship. Document the process so
the account runs without you if you’re out.
What Success Looks Like
Agency gross income (revenue not including passthrough or media budget)
retention ≥ 80% (rolling 12 months) across your book. Zero surprise churns:
every at-risk account gets a flag and a dated recovery plan before it’s lost.
≥ 80% of your assigned accounts hit their agreed cross-channel North Star
metric, reviewed at every QBR.
Net revenue retention ≥ 110% across your book through upsell, cross-sell, and
scope expansion.
≥ 33% close rate on warm leads handed off from new business, with a visible
quick win delivered within 4 weeks of signature.
Clients see you as their person at Propellic: proactive and as invested in
their results as we are.
Who You Are
5+ years in client service or account management, ideally with a media buying
or agency background.
A relationship manager who looks for ways to expand an account rather than
simply protect it.
Fluent in connecting marketing work to business outcomes. You can lead a
conversation about a client’s revenue and goals as easily as their campaign
metrics.
Proactive by nature. You catch a relationship drifting before the client has
to tell you.
Comfortable holding a hard line. You advocate for the client and the agency
at once, and you’d rather have a tense conversation than avoid it.
Experienced using AI and automation to handle reporting and client insight,
freeing your time for strategy and the relationship.
Not a project manager or detail-controller at heart. You delegate execution
and own the relationship and the outcome.
An exceptionally strong communicator: you are responsible for hearing a
clients’ needs and ensuring that information is wholly and cleanly passed to
project management and delivery teams
Eligibility to work in Canada, the U.S., or ability to contract
internationally.
Preference, not required: you’ve worked in the travel industry before or have
a particular passion for it
What We Offer
Remote-first flexibility with a high-performing global team.
Medical, dental, and vision plans + 5% 401(k) match (US employees). Similar
benefits for Canadian employees.
Generous PTO, company holidays, and an annual week-long destination company
retreat.
A company-supplied Macbook
Wellhub or similar benefits for company-subsidized wellness/gym access
Annual budget for professional development and industry conferences.
A culture that values experimentation, autonomy, and radical candor.
Work Requirements
Reliable high-speed internet and comfort with virtual collaboration tools.
Availability for core work hours around 9a-5p U.S. Central Time.
Reasonable accommodations provided for qualified individuals with
disabilities.
Application Process:
Initial screening interview
Career-history interview
CEO Interview
Reference Checks