Who We Are
Fusable is a leader in data-driven solutions for the trucking, agriculture, and
construction industries. We’re passionate about valuing our associates for their
unique skills, ideas, and backgrounds, and we’re committed to building an
inclusive, innovative workplace where everyone can thrive.
Your Role as an Account Manager:
The Account Manager will be solely responsible for post-sales accounts for
assigned client portfolio of SMB accounts.
Demonstrated success with managing and expanding client relationships,
generating account expansion through inside sales capabilities, and driving
retention revenue.
Serving as the primary contact, the Account Manager is responsible for the
onboarding, product adoption, value realization, upsell/cross-sell account
expansion, and the renewal of their assigned client portfolio.
The ability to work independently as well as in a collaborative,
cross-functional team environment is imperative as this position will work
closely with Product Management, Marketing, Data Analysts, and Sales.
A Day in the Life of an Account Manager:
Develop and maintain long-term relationships with clients in the post-sales
period, demonstrating an understanding of their needs and assume role as key
resource of account.
Proven ability to handle a high-volume portfolio of a small-medium book of
business.
Operating as the singular owner of client accounts in an inside sales
function.
Conduct personalized onboards, training, and provide ongoing client support
to maximize usage of product features and services.
Own and drive retention and expansion revenue relationship and value-based
promotion.
Identify and promote upsell and cross-sell opportunities across Fusable
brands.
Develop and deliver account reviews to achieve business goals, maximize
ROI, and drive account health and success.
Track usage of all products across a portfolio of clients, address
under-utilization and risks through additional trainings by establishing
product stickiness.
Plan, prioritize, and self-direct with minimal supervision.
Monitor and maintain usage KPIs/client dashboards to monitor progress and
success.
Identify risks to the client achieving their stated business goals and
collaborate with team to build a risk mitigation plan.
Provide key insights of Voice of Customer (VOC) pertaining to product usage
and user experience. Communicate new and on-going findings to Data,
Product, Marketing, Consulting and/or Editorial stakeholders.
What You'll Need:
Minimum of 3 years’ experience in a B2B Account Management position, with a
proven track record of meeting and exceeding quota.
Bachelor’s degree or equivalent professional experience required.
Comfort in a quantitative environment to communicate, coach and translate for
clients.
Flair for account nurturing and client relationship management.
Strong Interpersonal skills, highly motivated, with a strong orientation
toward client relationships.
Exceptional written, verbal and presentation skills required.
Ability to work well independently and in a team environment.
High attention to detail, ability to meet deadlines and respond to clients in
a timely manner.
Advanced working knowledge of MS Office Suite, specifically Excel and/or
other similar statistics and data modeling software preferred, working
knowledge of CRM software needed.
Up to 5% Travel
The Perks of Working at Fusable:
We believe in taking care of our team. Fusable provides a comprehensive benefits
package for eligible employees, which may include medical, dental, and vision
insurance; a 401(k) retirement plan; paid time off; paid holidays; and life and
disability insurance. Benefits are subject to eligibility requirements and
applicable plan terms. A complete description of compensation, incentive
opportunities, and benefits will be provided to qualified applicants during the
hiring process.
Every team member also enjoys:
Flexible work schedules
Generous Paid Time Off
13 Paid Company holiday observances
Remote work opportunities
A casual dress work environment
Physical fitness reimbursement
Discounts on various events, travel, and dining
Equal Employment Opportunity
Fusable is committed to providing equal employment opportunities in all
employment practices. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
citizenship status, marital status, age, disability, protected veteran status,
sexual orientation or any other characteristic protected by law.
Disclaimer:
Fusable is committed to equitable compensation practices and complies with all
applicable local, state, and federal regulations. For jurisdictions that require
pay scale disclosure, a general compensation range may be provided during the
initial stages of the interview process. Final compensation will be based on
multiple factors including experience, skills, certifications, and overall fit
for the role.
Pay Transparency:
Base - $55,000 to $65,000 annually + commission resulting in on-target-earnings
between $70,000-$85,000
The base salary or hourly range listed above represents the good faith estimate
of the compensation Fusable reasonably expects to pay for this position upon
hire. Actual compensation packages are individualized and determined by various
factors, including but not limited to the candidate’s geographic location,
relevant experience, internal equity, certifications, education, qualifications,
specific skill set, and Fusable’s business needs. Additional compensation may
include bonuses and equity.
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