ACCOUNT EXECUTIVE
The Account Executive (AE) is an entry level role which is a critical support function and helps more senior members of the account team to drive projects through internally, and with the client. In order to immerse themselves into the deadline-oriented, team-based nature of agency work, the AE needs to embody an impeccable level of organization, a keen eye for detail and excellent verbal and written communication skills as a baseline.
An AE should be enthusiastic and interested in learning about Learning and Development (L&D) within life sciences. They bring an outgoing and congenial personality and energy to their work, and are able to connect and interact with a wide variety of people.
A successful AE embodies and regularly demonstrates the following skills:
- Listening and questioning in project briefings and kick-off meetings, understanding clients’ business challenges, needs and intended outcomes for a project,
- Collaboration - believing in the strength of utilising multiple perspectives and skillsets to arrive at a solution for clients
- Accountability finishing what you start and understand the steps required to complete a project task
- Transparency is key to building trust; the AE should share their progress on tasks with the project lead,
- Passionate about people and
- Is motivated by and comfortable with communicating with different personality types and all levels of client seniority and adapts their style appropriately to fit discussions
- Client focused – can demonstrate the ability to satisfy client needs and those of internal stakeholders and team members, and shows a willingness to work together to build trust
- Solutions and results focused – seeks to understand the background to the project and its objectives to ensure solutions are relevant
- Keen interest in education, healthcare and digital transformation – these are the building blocks of our solutions
- Resilient and flexible – is able to keep functioning effectively when under pressure
Job functions
Project management and teamwork The AE works closely with more senior members of the account team, supporting the delivery of L&D deliverables in a timely manner, within budget and to meet or surpass client expectations.
- Mavenlink - Project set-up: templates, timelines and resourcing and reviewing these with more senior members of the account team
- Tracking project timelines in Mavenlink and ensuring the data are up to date and reflective of where projects are in the overall process
- Budget monitoring and flagging any potential overspends or out-of-scope requests with senior members of the account team o Invoicing, based on agreed invoicing schedules with clients
- Updating client status reports, ensuring any delivery dates are reflective of agreed timelines within the agency
- Communicating project status and updates to clients clearly and always keeping them appraised of next steps in the process and any potential hurdles
- Drafting meeting summary reports (objectives, discussion points, next steps) for clients following key meetings to manage expectations and drive alignment on next steps
- Coordinating formal medical/legal/regulatory reviews, usually on Veeva, and understanding the tasks involved for formal submissions,
- Reviewing content drafts against client amends, flagging anything that is unclear and needs to be addressed with the client before briefing the internal team
- Reviewing artworked deliverables (PDFs, PPTs, In Design or other) against content drafts, ensuring no critical information has been missed
- Reviewing development links against supplied storyboards and content drafts, ensuring programming reflects approved storyboards and meets the technical specs agreed at the start of the project
- In general, tracking amendments, always ensuring feedback is managed in a consolidated fashion and in keeping with the overall scope
Requirements:
- Bachelors Degree
- 1 – 3 years Account Executive or Project Management experience in a life science agency.
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
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