Role Summary
The ILS AE1 / Account Management Analyst plays a key role in supporting the ILS
Account and Business Development team, while partnering with Product Development
and Consulting teams as needed to enhance client retention and accelerate growth
across ILS and Consulting Solutions.
This role is responsible for the accurate and timely reporting of intercultural
and language services and financial data, including analysis, visualization, and
actionable insights to inform business decisions. The analyst also provides
project management and administrative support across growth initiatives,
including trend analysis (volume, revenue, margin, and pricing), presentation
development, RFP collaboration, and cross-functional coordination with Marketing
and other teams.
Responsibilities may evolve based on business priorities. The role also provides
coverage for Account/Business Development team members as needed.
RESPONSIBILITIES:
Reporting Support:
Compile and analyze data for internal business and external client dashboards
and client reviews, highlighting trends and opportunities.
Compile and report data for monitoring internal metrics per business goals
and project initiatives.
Draft presentations in support of business development, including dashboards,
status reports, trend analysis, account reviews.
Conduct ad hoc analyses by synthesizing large volumes of data into meaningful
conclusions.
Compile and analyze key ILS data and draft client ready summaries to assist
management in preparation of client growth strategies, SOS opportunity and
revenue reporting, proposals, RFPs, presentations, projects, etc.
Provide support for GTM client reporting and produce and/or proof client
ready reports as required.
Support ILS-business related research projects on an ad-hoc basis.
Seek continuous efficiencies in data analysis, visuals and sharing with ILS
and Cartus Leadership
Account/Business Development Support:
Work with ILS Managers/Directors to understand ILS business goals, strategies
and challenges, as well as GTM client goals and challenges, and contribute
input and support to meet these.
Partner with GTM Account Management, Operations, CCC, CPC, Pricing, Billing,
and other support teams as required to support ILS business initiatives.
Support ILS pricing model review as well as non-standard pricing submission
as required.
Monitor internal control reports for data integrity and identify required
system updates as necessary (i.e., policy edits, matrix updates, missing
client data items and the like) working with ILS Management to obtain
required data and support resolution as required.
Provide support to analyze ILS-related billing data and review of unbilled
reports as required.
Assist with client audits or other client specific projects as needed.
Maintain library of ILS service results, data bank statistics and positive
testimonials for use internally and externally to support growth initiatives
related to Sales, GTM Account Management, client meetings/presentations,
etc.
Act as liaison between Cartus Marketing and ILS, collaborating on material
creation, and partner internally within ILS to ensure maintenance of core ILS
marketing collateral, RFP responses, proposal templates, references, and
resources
Produce and/or proof materials, including presentations, client-specific
documents, transactional agreements, sample agendas, proposals, etc.
Participate in client meetings, documenting discussions, decisions, and
action items as requested.
Support ILS Management to research and resolve client billing issues,
including but not limited to creating and tracking of voids, write-offs, and
invoice/revenue adjustments as required.
Monitor and report results on ILS-related contractual client Service Level
Agreements and goals that have been identified as being critical to quality.
Serve as primary contact for internal customers such as ILS Operations, GTM
Account Management, Sales, Consulting Services, and Implementation
Support global ILS Account/Business Development Management team as required
and other duties as assigned.
Product Development Team Support (if required):
Provide strategic and operational support to the Global Product Growth
Director and cross-functional teams to ensure efficient execution.
Plan and manage meeting communications, including agendas, note-taking,
recordings, and clear follow-up communications.
Assist in tracking action items, timelines, and deliverables across
initiatives, ensuring visibility and accountability.
Conduct research and synthesize insights to support decision-making and
product growth strategies.
Leverage AI tools to enhance productivity, streamline workflows, and improve
communication outputs.
Support collaboration and planning using tools such as Monday.com and Miro,
maintaining organized workflows and visual materials. (this is preferred but
not required – we can teach them this)
Consulting Team Support (if required):
Support maintenance of library of Consulting Solutions service results, data
bank statistics and positive testimonials for use internally and externally
to support growth initiatives related to Sales, GTM Account Management,
client meetings/presentations, etc.
Act as liaison between Cartus Marketing and Consulting Solutions,
collaborating on material creation, and partner internally within Consulting
Solutions to ensure maintenance of core marketing collateral, RFP responses,
proposal templates, references, and resources
Produce and/or proof Consulting Solutions materials, including presentations,
client-specific documents, transactional agreements, sample agendas,
proposals, etc.
QUALIFICATIONS:
Bachelor's Degree or international equivalent
3+ years of related business experience (client services, reporting and/or
business analyst preferred)
Proficiency with data analysis and data visualization (Excel, Cognos); Power
BI a plus
Proficiency with PowerPoint and Word for presentation and proposal/RFP
preparation
Cartus ATLAS experience strongly preferred
Knowledge of Cartus Intercultural & Language Solutions strongly preferred
Previous experience working on a global team with cultural diversity and
multiple time zones a plus
International living experience and/or second language capability a plus
Desired Characteristics
Execution: Demonstrates strong knowledge of the relocation lifecycle and ILS
service delivery. Effectively organizes activities, resources, and timelines
to achieve goals. Communicates clearly and accurately with strong attention
to detail. Exercises self-awareness, accountability, and ownership of
outcomes.
Collaboration: Builds and maintains strong working relationships across
internal and external stakeholders to drive results. Works effectively in
team environments and supports others during high-pressure situations.
Innovation: Uses data and insights to assess situations and develop
effective, actionable plans. Anticipates needs and proactively identifies
solutions. Demonstrates agile, creative thinking.
Cartus [https://cartus.com/en/] is leaning into its essence, Where Mobility
Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader
in global talent mobility and corporate relocation services. Cartus manages all
aspects of an employee’s move across 190+ countries to facilitate a smooth
transition in what otherwise may be a stressful process. The company supports
hundreds of corporate and government clients—including more than a third of
Fortune 100 companies—with domestic and international mobility, recruitment and
talent management, outsourcing, policy consulting and DEI mobility solutions,
international assignment compensation and gross-up services, remote and hybrid
workforce solutions, and language and intercultural solutions. Cartus is a
subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. [http://www.anywhere.re/] (NYSE: HOUS) is moving real
estate to what's next. Home to some of the most recognized brands in real
estate Better Homes and Gardens® Real Estate [https://www.bhgre.com/], Century
21® [https://www.century21.com/], Coldwell Banker®
[https://www.coldwellbanker.com/], Coldwell Banker Commercial®
[https://www.cbcworldwide.com/], Corcoran® [https://www.corcoran.com/], ERA®
[https://www.era.com/], and Sotheby's International Realty®
[https://www.sothebysrealty.com/eng], we fulfill our purpose to
empower everyone's next move through our leading integrated services, which
include franchise, brokerage, relocation, and title and settlement businesses,
as well as mortgage and title insurance underwriter minority owned joint
ventures. Anywhere supports nearly 1 million home sale transactions annually
and our portfolio of industry-leading brands turns houses into homes in more
than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What
differentiates us is our scale, expertise, network, and unique business model
that positions us as a trusted advisor throughout every stage of the real estate
transaction. We pursue talent – strategic thinkers who are eager to always find
a better way, relentlessly focus on talent, obsess about growth, and achieve
exceptional results. We value our people-first culture, which thrives on
empowerment, innovation, and cross-company collaboration as we keep moving the
world forward, together. Read more about our company culture and values in our
annual Impact Report
[https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf].
We are proud of our award-winning culture and are consistently recognized as an
employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies