POSITION IS ELIGIBLE FOR REMOTE / WORK FROM HOME OPPORTUNITY
HIRING MANAGER: BECKY GUNDERSON
DEPARTMENT: MAC CUSTOMER RELATIONS
TALENT PARTNER: ELIZABETH FLEMING
JOB GRADE: E16
As a condition of employment, physical work location must be in one of the 50
states or the District of Columbia.
Notice of Collection & Privacy Policy for Applicants Residing in California:
California Applicant Privacy Policy | Noridian (noridiansolutions.com)
[https://noridiansolutions.com/california-applicant-privacy-policy/]
JOB TITLE
Account Director (Lead)
JOB SUMMARY
This position serves as the primary contact and liaison to external customer on
behalf of Noridian. The position works with the Noridian staff to ensure that
the contract is optimizing performance, meeting metrics/deliverables and
operating on-budget. Account Director also works with contractors, vendors,
associations, and providers in the communities associated with these contracts.
This position as the main responsibility of providing account management
guidance, strategic leadership, planning, and reporting to and from the affected
personnel.
ESSENTIAL FUNCTIONS
KEY DUTIES/RESPONSIBILITIES/ACCOUNTABILITIES
Ensures the organization meets all contractual and performance expectations
in regards to quality, timeliness and change management implementation
Cultivates a positive working relationship with the both internal and
external customers. Internal customers are the Noridian staff.
External customers are the state/federal/commercial entity associated with
our contracts
Manages the financial performance of our contracts
Provides support to the bid and marketing team on growth initiatives
Achieves contract expectations for the state contract and attains established
Service Level Agreement (SLA) criteria
Participates in change management process and reviews to manage contract
scope changes.
Coordinates budget management for contract
Ensures necessary internal controls are established, documented, and adhered
to
Serves as liaison and primary contact for prime or subcontractors regarding
contract performance
Supports contract’s technical direction and assures compliance with all
Health Insurance Portability & Accountability Act of 1996 (HIPAA) and other
legislative mandates
Determines and develops the technical/operational needs for program
stakeholders
Initiates innovative recommendations to customer(s) and prime contractor
Recruits, develops, motivates, directs and provides leadership and
performance management to professional staff
Establishes strategic goals, monitors and reports progress
Initiates disciplinary action when performance does not meet expectations
Leads by example by promoting team work, recognition, and leadership while
demonstrating company values
Responds to and implements changes in a flexible, positive manner
Coordinates special projects as needed
NON-ESSENTIAL DUTIES AND FUNCTIONS
Other duties as assigned
MINIMUM QUALIFICATIONS
Bachelor’s degree in Business, Communications or related field
Masters’ degree in Business, Communications or related field; or additional
years of equivalent experience in lieu of Master’s degree
10 or more years of professional experience
7 years’ healthcare experience
5 years’ management experience
3 years’ Medicare/Medicaid experience
3 years managing complex medical review systems and workflow.
Public relations, interpersonal, and presentation skills
Excellent written and verbal communication skills
Management and organization skills
Excellent MS Excel, Word, and PowerPoint skills
Problem solving and analytical skills
Conflict resolution and negotiation skills
Ability to read and comprehend technical documents
Ability to define, lead, and manage projects
PREFERRED QUALIFICATIONS
ABOVE REQUIREMENTS AND THE FOLLOWING:
Master’s degree in Business Administration or related field
10 years’ healthcare experience
8 years’ management experience
6 years’ specified experience for which the account in which they are
leading
Experience leading technology projects and teams, preferably in a state or
federal public healthcare environment
Customer service experience
Experience with contracting – terms and negotiations
Performance management of subcontractors
ENVIRONMENT AND COGNITIVE/PHYSICAL DEMANDS
Office Environment
Ability to read, hear, speak, keyboard, reason, communicate effectively and
problem solve
Requires prolonged sitting and telephone use
Requires the use of office equipment such as computer, telephones, copiers
and printers
Infrequent lifting to 15 pounds
Infrequent stooping
Travel up to 25%
SEGREGATION OF DUTIES
Every employee is responsible to perform their duties and responsibilities in
accordance with Noridian values, policies and procedures, including but not
limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS
requirements, the Noridian Compliance Program and any other applicable laws,
rules and regulations.
STATEMENT OF OTHER DUTIES
This document describes the essential functions, requirements, and
responsibilities of this job, and is not intended to be a complete list of all
tasks and functions. Employees may be requested to perform job related tasks
other than those specifically listed in this description and may be required to
perform any task requested by the supervisor or management.
TOTAL REWARDS PACKAGE:
Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings
and Flexible Spending Accounts, 401k and Company Match, Company-paid Life
Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays,
Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers
Compensation, Retiree Benefits, Severance Package, Employee Assistance Program,
Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and
Online Learning System.
CMS ACCESS COMPLIANCE AND REGULATION CONTINGENCY STATEMENT
Some positions require compliance with (i) federal and agency specific
regulations and related clauses included in Noridian's prime contracts with the
Government, (ii) background checks, and (iii) eligibility for a
government-issued identification card.
An employee in this position may be required to possess a “Federal
Identification Card” (Federal ID) as a condition of employment. Federal ID’s may
include one of the following: Personal Identity Verification (PIV) card,
Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based
Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued
by another Federal agency and approved by CMS. Obtaining a Federal ID and
continued eligibility for this position may require the successful completion of
a Federal Background Investigation performed by the Federal Government and a
residency requirement that you have lived in the United States at least three
out of the last five years. Failure to obtain a Federal ID may result in the
removal from the position or termination of employment.
EQUAL EMPLOYMENT OPPORTUNITY
Qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, disability, protected veteran
status or other characteristics protected by state or federal law.
The pay range for this position is $104,831 - $158,627 per year. However, the
base pay offered may vary depending on geographic region, internal equity,
job-related knowledge, skills, and experience among other factors.
Other Compensation: Incentive Plan & Lifestyle Benefit
This job will be closed 9/3/2026 at 8:00AM CST. No further applications will be
considered.