About WIT: WIT is the leading gamification platform helping over 200 of the world’s most iconic brands grow revenue through bespoke digital experiences. WIT's supercharged activations capture first-party data, enhance brand loyalty and drive measurable business outcomes. Partners include over 200 premier consumer brands and sports teams. Recognized as a 3x Sports Business Journal Best Place to Work in Sports, a 2x Front Office Sports Best Employer in Sports, and an Inc. Magazine Best Workplace.
We're seeking an organized and driven Account Coordinator to join our rapidly growing company in the digital space. The ideal candidate will have a strong understanding of the digital landscape, a passion for creativity, and excellent customer service skills. As a member of our team, you’ll be working in a fast-paced environment with time-sensitive and goal-driven responsibilities.
You will help build and oversee relationships with new and existing partners, managing a book of business throughout the year and developing strategies and activations alongside our partners. Creative problem-solving skills, determination, and humility are all key. In return, you'll be compensated competitively, and you'll have the opportunity to experience what it's like to make an impact at a profitable, high-growth startup in the sports and brands space.
Responsibilities
Oversee relationships with new and existing partners
Manage partner communication, including weekly touchpoints
Build and monitor all partner activations in your book of business and provide assistance to teammates when needed
Provide excellent customer service and fast response times when communicating with existing partners and prospects
Optimize processes and checks & balances to ensure all service requests are being fulfilled accurately and effectively and all partnerships are flourishing
Accurately track key performance metrics for partner success and optimize as-needed
Qualifications
Bachelor's degree is required
At least 1-2 years of experience in customer service, ideally in a corporate/brands setting, is preferred
Well-versed in digital marketing trends
Excellent oral and written communication skills with exceptional response times
Highly organized with tremendous attention to detail
Ability to multi-task and context switch efficiently
Strong interpersonal skills and the ability to relate to a wide variety of audiences
Excellent public speaker, with confident presentation skills
Experience working with large-scale consumer brands or agencies preferred
What We Offer
Competitive salary and performance-based bonuses with long-term incentives
Comprehensive health benefits package including company-paid medical, dental, vision benefits
Access to exclusive sporting events and industry networking opportunities
Fully remote
Generous budget for work-related equipment (laptop, monitor, etc)
Flexible PTO program with generous unlimited vacation days and paid holidays
Company 401(k) plan
The salary range for this role is $45,000-60,000.