About the position
Responsible for claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure. Placements may include specialized areas of focus, including but not limited to case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead). Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.
Responsibilities
• Claims and disputes intake, review, and/or disposition of potentially suspicious transactions, events, or scenarios involving various levels of exposure.
• Case/claims processing, claims, disputes and risk-based actions, investigative research, secondary review, customer service/advocacy, or process and work coordination (team lead).
• Works with various forms of technology, including transactions processing systems, risk management platforms, case management applications, and research or analytical tools.
Requirements
• High school diploma or equivalent
• Two or more years of related work experience, or a relevant combination of education, training, and experience
• Well-developed research and analytical abilities
• Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to follow defined procedures, policies and precedents
• Ability to identify and resolve/escalate moderate problems with minimal guidance
• Must be able to perform assigned work in a deadline sensitive environment
• Competent clerical skills and strong attention to detail is necessary for all roles
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Benefits
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law