This is a Fully Remote Job
About Our Client:
The organization operates within the contract furniture industry, addressing the need for coordinated project management and client service in furniture specification and installation. It focuses on delivering comprehensive solutions that integrate design, procurement, and installation to meet client requirements efficiently.
About the Opportunity:
The ACCOUNT ASSOCIATE role is essential for ensuring smooth project execution and client satisfaction by managing timely responses to client requests, coordinating project activities, and supporting account management for both large and smaller projects. This position directly impacts client relationships and project success through effective communication, coordination, and administrative oversight.
Responsibilities:
Produce detailed and professional quotes promptly for clients
Ensure consistent pricing aligned with contracts and gross margin guidelines
Assist Account Managers in defining project design and furniture solutions
Manage cost of sales relative to client purchases
Participate in meetings to establish project scope and intent
Maintain documentation standards and follow dealership processes
Secure client approvals and deposits to close sales responsibly
Review and proof orders for accuracy before manufacturer release
Collaborate with vendors and internal teams to resolve discrepancies and manage shipping dates
Generate and distribute client status reports
Coordinate delivery and installation schedules with relevant parties
Follow up on punch lists and expedite service through project completion
Monitor project progress to identify and resolve bottlenecks or scope changes
Work with clients and third-party firms including designers and contractors
Address invoicing discrepancies to ensure timely payment and project completion
Act as a communication hub across Design, Project Management, Finance, and Operations teams
Engage in ongoing product and professional training
Partner with New Business Development and Account Executives on pricing and service requests
Requirements:
Ability to learn and use dealership business systems and industry-specific technology
Proficiency in Microsoft Office (Excel, Word, Outlook)
Capability to independently manage sales transactions
Practical knowledge of contract furniture systems is preferred
Skills in managing multiple projects in a fast-paced environment
Strong oral and written communication skills
Effective organizational, analytical, and administrative abilities
Ability to integrate big-picture thinking with daily tasks
Understanding of dealership environment complexities
Strong interpersonal and customer service skills
Experience with dealership business systems preferred
Knowledge of furniture product specifications preferred
Background in customer service; interior design background is a plus
Pay Range and Compensation Package:
The anticipated salary range for this role is $70,000 to $80,000, with actual compensation determined by geographic location, experience, skills, qualifications, and internal equity.
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.