Job Title: Academic Success Manager
Location: Poland, home based
This role requires regular travel (50%) and you must have a driving license.
Language Requirement: Fluency in French and English is mandatory
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
About the Role
As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions.
Responsibilities
Driving demand for Elsevier e-solutions and content to the health market in France and selected French-speaking countries;
Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;
Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;
Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;
Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;
Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.
Requirements
Able to work as a team player and to effectively collaborate within a matrix organization;
Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;
Have good experience in a customer-facing role gained in an academic/education, content, or software organization;
Be able to build rapport & credibility quickly at all levels, with a wide variety of customers and colleagues;
Demonstrate knowledge of educational institution structures and decision-making processes;
Demonstrate native or near-native fluency in French and a good command of English, as well as the ability to speak and write in an engaging manner;
Be open to travel (50%) and have a driving license.
Work in a Way that Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
If performed in any of the following locations: Barcelona, Madrid, Home Based - Madrid, Home Based - Barcelona, the base pay range is €36,700 - €61,100. The total target cash range is €56,400 - €94,000.

Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

This job may be subject to a collective labor agreement in France. Please consult with the hiring team for further details.

This job may be subject to a collective labor agreement in Spain. Please consult with the hiring team for further details.


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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
Customer-facing experience in academic, education, content, or software organizations; fluent French and English; presentation and collaboration skills; knowledge of educational institutions; willingness to travel 50%; driving license.
Key Responsibilities
- driving demand
- generating opportunities
- training customers
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Poland or France or Madrid
- Salary: PLN 119,000 – 220,900 / year
- Languages: French, English
Benefits
- Tuition reimbursement
- Generous parental leave
About Relx
A global information and analytics provider supporting science, healthcare, education, and research. — Industry: Information Technology