Job Description:
• Guide, encourage, and inform students about recommended academic options to progress through their academic programs
• Communicate with students remotely via phone, chat, email, webinars, videos, social media, and other channels
• Build relationships with prospective, current, and returning students while representing the university
• Respond to questions about academic advising, programs, policies, campus and form navigation, and student concerns
• Conduct outreach to provide advice and direction on next steps
• Document all student interactions clearly
• Review degree plan change requests and advise recommended paths based on credit impact, completion time, and student planning
• Apply appropriate academic advising strategies, including inquisitive, appreciative, developmental, and prescriptive advising
• Monitor student behavior trends and support targeted outreach initiatives or process changes
• Advise distinct student populations and programs
• Encourage and guide students toward successful program completion
• Meet service-level agreements and department service expectations
• Review processes and policies and recommend improvements
• Engage in professional development and interact with other university departments on behalf of students
• Perform other duties as assigned
Requirements:
• Must hold a conferred Bachelor's degree from an accredited institution
• Excellent oral and written communication skills
• Bilingual English/Spanish highly preferred
• Effective interpersonal skills, including influencing, persuasion, elicitation, and listening
• Understanding of student development theory
• Excellent student and customer service skills
• Ability to advise effectively in ambiguous and unstructured scenarios
• Ability to manage multiple tasks under tight deadlines with minimal supervision
• Rational and objective decision-making
• Ability to navigate multiple systems and adapt to ongoing technology changes
• Optimism and positivity
• Creativity
• Critical thinking
• Problem solving
• Ability to adjust quickly to changes
• One year of professional office experience, preferably in a collegiate or academic advising setting
• Knowledge of undergraduate and graduate student development theory
• Knowledge of academic advising theory and best practices
• Experience influencing, informing, and persuading students on complex academic matters is a plus
• Prior experience with students from diverse cultural, socioeconomic, and academic backgrounds is desirable
• Must be able to work 9:30–6:00 Monday–Thursday and 8:00–4:30 Friday
Benefits:
• Continuing professional development and education opportunities
• Participation in department committees, task forces, university organizations, or industry organizations (NACADA)
• Equal opportunity employment