Job Description:
• Process referrals sent to the organization daily in a timely manner
• Provide Regional Director, Clinician, and Admin teams with comprehensive intake data the same day intake is completed
• Serve as a resource to staff regarding intake and triage
• Assist administrative and scheduling teams in understanding patient referrals and indicated or requested treatment
• Participate in intake/triage orientation of new staff
• Respond to patient and non-patient emergencies according to CSD policies and procedures
• Obtain, verify, and enter relevant client and authorization information
• Collect and enter authorization information into the EMR system and assign CPT and ICD-9 codes
• Follow up with funding sources regarding missing authorizations
• Review assessments for clerical mistakes before submission to funding sources
• Identify and report billing and documentation issues
• Answer clinician, client, and funding-source inquiries regarding authorizations, treatment or assessment status, and services
• Document client interactions
• Enter referral information into referral tracking systems
• Monitor referral processes and assessment completion
• Track urgent intakes and communicate difficulties to the Regional Director or direct supervisor
• Create and revise client-intake and treatment systems and processes by analyzing operating practices and communicating with funding sources
• Provide scheduling and Regional Director/Manager teams with client timeline information
• Perform additional administrative tasks based on organizational needs
Requirements:
• Associate’s degree from an accredited college or university, or equivalent of two years of college coursework
• 3–5 years of ABA intake experience required
• Spanish speaking required
• Experience with CentralReach
• Experience with CRM systems
• Experience with high-volume intake processes
• Computer proficiency in word processing, database, spreadsheet, and Internet software programs
• Ability to communicate professionally and effectively, verbally and in writing, with diverse volunteers, staff, clients, and the public
• Strong editing skills
• Ability to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and meet deadlines and changing priorities
• Good judgment and decision-making skills
• Ability to exercise confidentiality and discretion
• Ability to interpret and apply policies and procedures
• Familiarity with the ABA field
• Sensitivity to ethnically, linguistically, culturally, and economically diverse populations
Benefits:
• Competitive, market pay based on experience, location, and skills
• Bonus eligibility
• Paid time off (PTO)
• 401k
• CSD issued devices
• Free college or tuition reimbursement through our Dreams Come True program
• Growth & Development Opportunities