JOB DESCRIPTION
Summary / Objective
• Bestway is currently seeking an experienced Sr. Director IT Operations to take responsibility for the oversight and management of the critical IT infrastructure within all Bestway store and office locations. The role will require expertise in systems and network administration, telecom management, software and hardware deployment, reporting, managing service providers and any other technology needs requested by the company's leadership. Currently, this position reports directly to the Chief Information Officer.
Essential Functions
• Store, Home Office and Cloud Infrastructure Management
o Including but not limited to: PCs, Servers, Printers, Switches, Routers, Modems, Inventory Scanning Devices, Credit Card Terminals, Receipt printers
Working knowledge of Active Directory, DNS, DHCP and Office-365.
Backup Monitoring and File Restore
Responsible for Disaster Recovery and Data Loss Prevention Planning and Strategy
Escalating Critical Issues to the CIO and/or managed service providers
Report Development and Maintenance
Ensuring timely delivery of reports to stores and OPS management
Requirements gathering and analysis for new reporting and software updates
Point of Sale Software and Hardware Support
Credit Card Terminals/Payment Processing
Intranet/Internal Resource Distribution (Documents, Videos, other files for operations)
Special Projects as needed
Competencies
Hardware, Software, and Telecom troubleshooting
Heightened sense of urgency
Ability to navigate through ambiguity and identify business requirements for software, hardware, and reporting needs
Ability to manage multiple projects with minimal supervision
Ability to work with upper management and various internal departments to achieve company goals for Information Technology
Strong Business Acumen
Strategic/Critical Thinker
Problem Solver
Leadership