We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations.
This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.
We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.
Key Responsibilities
1. Centre Operations & Performance
- Support the setup and smooth running of daily centre operations
- Implement operational procedures to ensure consistency and efficiency
- Monitor basic performance indicators (attendance, enrolment interest, parent feedback)
- Flag operational challenges and propose practical improvements
2. Student Enrolment & Admissions
- Conduct enrolment consultations with parents
- Support admissions processes and trial classes
- Work with the team to test enrolment messaging, trial formats, and conversion approaches
- Provide insights on pricing sensitivity and parent decision-making
3. Customer Engagement & Relationship Management
- Build strong relationships with parents through clear communication and trust
- Handle parent enquiries and concerns professionally
- Gather informal feedback from parents on expectations, preferences, and pain points
- Support retention and referral efforts through positive parent experience
4. Marketing & Agency Management
- Coordinate with internal teams and external agencies on local marketing campaigns and promotions
- Provide market feedback to improve lead generation, messaging and enrolment efforts
- Track campaign progress and ensure timely execution
5. Projects, Workshops & Budget Support
- Support the planning and execution of workshops, events and other business initiatives
- Coordinate timelines, logistics, manpower and resources
- Support budget planning and tracking for assigned activities
Others
- Support the onboarding and integration of new hires to ensure a smooth transition.
- Work with HR to identify staffing needs and assist to recruit for different roles.
- Support special projects and initiatives related to centre operations, process improvements, marketing or business development.
Requirements:
- Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry
- Strong understanding of Hong Kong parents, students and the enrichment landscape
- Strong written and spoken Cantonese and English
- Highly organised, detail-oriented and administratively strong
- Able to work independently, take ownership and manage multiple priorities
- Strong stakeholder management, project coordination and problem-solving skills
- Comfortable working in a fast-paced, hands-on environment
- Resourceful, proactive and strong in execution
Salary: Up to RM6,000
Experience in an enrichment centre management or senior teaching role, with strong knowledge of Hong Kong education and parents. Requires Cantonese and English proficiency, organisation, stakeholder management, and project coordination.
Key Responsibilities
- managing operations
- supporting enrolment
- coordinating marketing
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Malaysia
- Salary: MYR 72,000 – 72,000 / year
- Languages: English
About Write Edge
An education provider offering English writing classes and online tuition. — Industry: Education