Job Title: Collections Analyst
Location: Remote
JOB DESCRIPTION:
The ideal candidate brings collections knowledge and experience, possesses a customer-centric mindset, and is able to contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets.
We'd love to chat if you have:
1-2+ years of direct collections experience preferably in ecommerce, payments, financial services or a similar industry
Proven ability to learn, adapt and train on new processes and procedures - this role touches 8 products, so adaptability is essential
Comfort with a highly variable day-to-day, shifting between products and case types based on team needs
Logical and rational thinker with demonstrated data analysis and investigative skills
Excellent organizational and time management skills - must have ability to prioritize and balance multiple tasks simultaneously
Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization
Nice to have: Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards