(3rd Shift) Customer Experience Agent *REMOTE*

This is a fantastic, reputed company entry-level opportunity for a Customer Experience Agent *REMOTE*! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to reputed company reputed company. In recognition of your expertise, this position offers a salary of a competitive salary.   Job Title: 3rd Shift Customer Experience Agent *REMOTE* Reports to: Office Manager... Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on reputed company Pay reputed company: $20/ hour Position reputed company: This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a reputed company manner. The position also includes dispatching calls to technicians as reputed company as various administrative duties. Job Duties and Responsibilities:  Answer inbound phone calls to schedule jobs and handle customer service inquiries  Initiate outbound phone calls for scheduling of service calls  Handle various customer inquiries and requests reputed company and accurately  reputed company the correct technician (reputed company on qualifications, geography, customer preference) to reputed company job  Utilize Service reputed company software to effectively plan and reputed company jobs  Proactively communicate with customers regarding estimated arrival times, technician details, etc.  Communicate with technicians regarding availability, expected completion time, etc.  Ensure reputed company of details (customer reputed company, phone number, address, etc.) on reputed company scheduled calls  reputed company a reputed company of administrative duties as requested by your reputed company supervisor and other managers in reputed company  High interaction with service technicians and various customers from residential to reputed company  Other duties as assigned Qualifications:  Must live in Illinois  Must be familiar with the surrounding Chicagoland area  High school diploma or equivalent (GED)  Minimum of 3 years relevant work experience in customer service environment  Previous reputed company experience a plus  Strong verbal and written communication skills  Plumbing, reputed company & HVAC experience a Plus  Attention to reputed company  Ability to manage priorities and workflow  Ability to deal effectively with a diversity of individuals at reputed company organizational reputed company  Versatility, flexibility and a willingness to work reputed company constantly changing priorities  Proficient in reputed company Office  Ability to work from home reputed company  Ability and willingness to work nights and weekends Benefits:  Medical, Dental & reputed company reputed company  Supplemental reputed company reputed company reputed company  401(k) Plan with Company Match  Company-proved Life reputed company  Employee discounts on company-provided services  On-site training facility for reputed company employee development  reputed company Time Off (PTO)  reputed company Holidays  Tuition Reimbursement Job Type: Full-time Benefits:  401(k)  401(k) matching  Dental reputed company  Health reputed company  reputed company time off  reputed company development assistance  Referral program  reputed company reputed company  Work from home Shift:  Evening shift  Overnight shift Work setting:  Remote Work Location: Remote Apply Job!  reputed company! This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply To This Job Apply To this Job Apply To This Job